Lifetime Warranty

We Stand Behind Our Work

  • Lifetime Warranty Guarantee

Ellis Brothers Collision warrants and guarantees to the original purchaser, that should Customer accept and purchase Ellis Brothers' recommended repair, excluding all "Quick and Easy™ repairs," that such repair shall be free from defect in materials and workmanship under normal use and conditions for as long as the Customer owns the vehicle on which the recommended repair was provided or until the part or parts on which the Covered Repair was performed, if applicable, is replaced.

We stand behind our "Quick & Easy Paint Repair" and our "O.O.P.S. Body Shop Special" with a Five Year Guarantee.* If our paint cracks, peels or fades within five years of the service date, we will fix it for free!

Our lifetime warranty does not cover defects or damages that occur as a result of rust, abuse, a subsequent collision or theft, weather related damage, stone chips, scratches, or improper care and/or maintenance.

  • Our Customer Satisfaction Guarantee

We guarantee that when you arrive to pick up your vehicle, a member of our repair team will walk you around your vehicle to open the doors, hood and/or trunk so that you can visibly see the quality of any structural repairs and paint repairs.  Pay special attention to the paint in and around the door jams.  When we paint, the doors are closed, but there is still a gap on the interior that needs to be painted.  This is the reason we use a 2-step process where we paint the door jams first on the inside, then we paint the outside to insure a premium quality paint job.  While walking around the car, we will point out what was replaced, we'll demonstrate that the A/C blows cool, the heat blows warm, and all mechanical systems are functioning properly.  If weather permits, the customer will be encouraged to sit in vehicle to test the heat and A/C, turn on the blinkers and headlights and confirm the headlines are aimed properly and everything works.

  • Care of Your Vehicle Guarantee

Every vehicle entrusted to the care of Ellis Brothers Collision will be treated with the highest level of care.  Broken glass will be secured and/or covered to prevent water and debris from entering the vehicle.  Fluid leaks will be contained with hazmat absorbent materials.  There will be no smoking at any time in or near your vehicle.  Fluid loss will be replaced with all new fluids.  The interior will be cleaned and the exterior will be buffed to a shine upon completion of the repairs.

  • Quality of Workmanship Guarantee

Our Repair Technicians are the best in skill, attitude and workmanship. We provide ongoing training keeping them up to date with new market developments. That means you get the most knowledgeable Repair Technician in the business. We will care for your vehicle and complete the job in a timely manner with precision. Your vehicle will be cleaned when we are finished and our repair technicians will take personal responsibility for your satisfaction. They will not smoke in or near your vehicle.

  • Paint Repair Guarantee

We guarantee that your paint repair will not chip, crack, paint or peel*.  In addition to the meticulous process used by our Technicians during the paint preparation and application process, we've invested $92,334 into a brand new state-of-the-art GFS Downdraft Paint booth which provides superior lighting, excellent contamination control, and top of the line results for your auto body paint repair.

*Quick and Easy Paint Repairs™ are guaranteed for 5 years from the date of service."

  • The "OEM" Parts and Insurance Instructions Guarantee

Your vehicle will be repaired to OEM standards and all insurance instructions will be followed precisely.  This is important to know because some repair shops will find a shortcut that benefits the shop, and not the customer.  For example, some collision repair shops use processes that could impact the safety of a customer by wrongly repairing structurally damaged parts instead of replacing to OEM standards to protect your safety.  Still other shops may use improper welding equipment, perform improper welds, or fail to properly rust proof new body panels.  At Ellis brothers, we guarantee that all insurance repairs will receive OEM parts and no short cuts will be taken simply to benefit our shop.