F.A.Q.

Answers to some of our most Frequently Asked Questions

Frequently Asked Questions

What Are Your Hours?

What Are Your Hours?


Ellis Brothers Collision is open:

Monday thru Friday:  8:00 am to 5:30 pm
Saturday:  by Appointment

Vehicles can be dropped off 24 hours a day, 7 days a week.  A vehicle drop-off information form and key envelope is provided for after hours drop-off.

When Can I Drop Off My Vehicle?

When Can I Drop Off My Vehicle?


Vehicles can be dropped off 24 hours a day, 7 days a week.  A vehicle drop-off information form and key envelope is provided for after hours drop-off.

You can also schedule an appointment here.

How Do I Get The Repair Process Started?

How Do I Get The Repair Process Started?


Stop in, call us at (248) 717-3432 or or visit our online repair estimate form to submit your request online. Regardless of the method you choose, our certified auto body repair technicians will review your vehicle to evaluate all damage, including the damage you can see and the hidden damage that is not visible. We'll create a detailed repair plan and work directly with your insurance company to ensure the claim is processed correctly and efficiently.

What Forms Of Payment Do You Accept?

What Forms Of Payment Do You Accept?


We accept cash, checks and all major credit cards.

Will You Help Me With My Insurance Claim?

Will You Help Me With My Insurance Claim?


Yes.  At Ellis Brothers, we are experienced at working with insurance companies and handling insurance paperwork.  We will assist you through every step of the process.

How Do I Request A Repair Estimate?

How Do I Request A Repair Estimate?


We offer 3 convenient ways to get a collision repair estimated. Stop in, call us at (248) 717-3432 or or visit our online repair estimate form to submit your request online. Regardless of the method you choose, our certified auto body repair technicians will review your vehicle to evaluate all damage, including the damage you can see and the hidden damage that is not visible. We'll create a detailed repair plan and work directly with your insurance company to ensure the claim is processed correctly and efficiently.

Questions Your Should Be Asking

Do You Have A Customer Bill of Rights?

Do You Have A Customer Bill of Rights?


Yes.  We value our customers and abide by the Collision Repair Customer Bill of Rights that we have developed to protect you and to ensure that we provide you with the highest quality service.   We live by our motto "Old Fashion Service and State of the Art Repairs.

You can view the complete document here:
Ellis Brothers Collision Repair Customer Bill of Rights

Do You Have A Published Code Of Ethics?

Do You Have A Published Code Of Ethics?


Yes.  Every employee of Ellis Brothers Collision will meet a specific set of requirements to protect our customers, their vehicles, and ensure their satisfaction.

You can view the complete document here:
Ellis Brothers Code of Ethics and Competency Guide

Do You Offer A Warranty?

Do You Offer A Warranty?


Yes.  We provide a Lifetime Warranty on all insurance repairs.

Do I Have To File An Insurance Claim?

Do I Have To File An Insurance Claim?


No.  In some cases, you may be better off not filing an insurance claim.  It depends on the extent of the damage and your individual situation.  We'll provide you with a repair estimate and your various options so that you can make the best decision for your own circumstances.

How Will My Vehicle Be Cared For?

How Will My Vehicle Be Cared For?


Every vehicle entrusted to the care of Ellis Brothers Collision will be treated with the highest level of care.

Broken glass will be secured and/or covered to prevent water and debris from entering the vehicle.  Fluid leaks will be contained with hazmat absorbent materials.

There will be no smoking at any time in or near your vehicle.

Fluid loss will be replaced with all new fluids.  The interior will be cleaned and the exterior will be buffed to a shine upon completion of the repairs.

What Is Your Paint Repair Guarantee?

What Is Your Paint Repair Guarantee?


We guarantee that your paint repair will not chip, crack, paint or peel.

In addition to the meticulous process used by our Technicians during the paint preparation and application process, we've invested $92,334 into a brand new state-of-the-art GFS Downdraft Paint booth which provides superior lighting, excellent contamination control, and top of the line results for your auto body paint repair.

What Is The Process When I Pick Up My Vehicle?

What Is The Process When I Pick Up My Vehicle?


What Is The Process When I Pick Up My Vehicle?

We guarantee that when you arrive to pick up your vehicle, a member of our repair team will walk you around your vehicle to open the doors, hood and/or trunk so that you can visibly see the quality of any structural repairs and paint repairs.

Pay special attention to the paint in and around the door jams.  When we paint, the doors are closed, but there is still a gap on the interior that needs to be painted.  This is the reason we use a 2-step process where we paint the door jams first on the inside, then we paint the outside to insure a premium quality paint job.

While walking around the car, we will point out what was replaced, we'll demonstrate that the A/C blows cool, the heat blows warm, and all mechanical systems are functioning properly.

If weather permits, the customer will be encouraged to sit in vehicle to test the heat and A/C, turn on the blinkers and headlights and confirm the headlines are aimed properly and everything works.