Code of Ethics & Competency Guide

Professionalism and Competency

• We guarantee our customers will receive honest and ethical service.
• We guarantee every Customer will enjoy good old-fashioned service and state of the art repairs.
• Every repair technician shall have a minimum of 3 years experience.
• Each employee will do whatever is necessary to resolve any client’s concerns.
• Every employee shall act honestly and work with integrity while serving on our team.

Ethical and Personal Requirements

• Smoking is not allowed in or around customer’s vehicle or company property.
• We guarantee our customers will receive honest and ethical service.
• Every customer will receive regular status updates on the progress of their vehicle repair.
• Every repair technician shall be I-Car certified.
• We guarantee to replace all structurally damaged parts with OEM Parts so that we never compromise your safety.

Care and Repair of Vehicle

• All lost fluids will be replaced with new fluids.
• Existing broken glass will be secured and/or covered to prevent water & debris from entering vehicle prior to repair.
• Every vehicle paint job is guaranteed not to chip , crack, fade or peel.
• We guarantee to replace all structurally damaged parts with OEM Parts so that we never compromise your safety.
• We guarantee that your insurance company's repair instructions will be followed precisely and that no shortcuts will be taken to reduce our costs so that you are not short-changed.
• We guarantee a lifetime warranty on all insurance repairs.
• We guarantee to get your consent before using any non-OE parts.

Repair Shop Facility

• Every customer will have access to a clean, comfortable waiting area, fresh coffee, and free wifi
• We will invest in the most advanced equipment in our industry to ensure our customers get the best and fastest service possible.